Return & Refund Policy
Overview
At Ena's Essentials, we take pride in creating handcrafted soaps, botanical skincare, body care, and grooming products in small batches. We want you to be happy with your purchase and will make reasonable efforts to address problems with your order.
Because many of our products are personal-care items, we maintain the following return and refund policy for the safety of our customers and the integrity of our products.
Returns
Due to the personal and hygienic nature of our products, opened, used, or tested products cannot be returned or exchanged, except where required by law.
Eligible unopened and unused products may be returned within 14 days of delivery or purchase.
To qualify for a return, the product must:
- Be unused and unopened;
- Be in its original packaging;
- Be in substantially the same condition in which it was received; and
- Include proof of purchase.
Before returning a product, please contact Ena's Essentials at info@enasessentials.com. Returns sent without contacting us first may not be accepted.
Non-Returnable Items
For health, hygiene, and product-safety reasons, the following items are generally not eligible for return or exchange:
- Opened or used soaps, lotions, body crèmes, oils, scrubs, grooming products, or other personal-care products;
- Products with broken or removed seals, when applicable;
- Samples or sample-size products;
- Gift cards;
- Customized or personalized products;
- Final-sale or clearance merchandise specifically identified as non-returnable; and
- Products damaged through misuse, improper handling, or improper storage after purchase.
These restrictions do not affect any rights you may have under applicable law.
Damaged, Defective, or Incorrect Items
Please inspect your order when you receive it.
If your product arrives damaged, defective, leaking, or incorrect, please contact us at info@enasessentials.com as soon as possible, preferably within 7 days of delivery.
Please include:
- Your name;
- Order number;
- A description of the problem; and
- Clear photographs of the product, packaging, and shipping container when applicable.
After reviewing the issue, Ena's Essentials may offer an appropriate resolution, which may include a replacement, store credit, or refund.
Please do not discard a damaged item or its packaging until we have reviewed your request.
Handcrafted Product Variations
Ena's Essentials products are handcrafted, often in small batches. As a result, natural variations may occur between products or batches.
Variations may include differences in:
- Color;
- Shape;
- Size or weight;
- Swirls and patterns;
- Texture;
- Botanical appearance;
- Decorative details; and
- Slight variations in scent.
These characteristics are part of the handmade nature of our products and are not considered defects.
We make reasonable efforts to accurately represent our products online, but colors may also appear differently depending on lighting, photography, and your device or screen settings.
Fragrance & Personal Preference
Fragrance is highly subjective. A scent may smell different to different individuals or may smell different on the skin than expected.
A dislike of fragrance, texture, color, or other personal preference generally does not qualify an opened or used product for a return or refund.
If you are unsure about a scent or product, we encourage you to contact us with questions before purchasing.
Allergies & Skin Sensitivities
Customers are responsible for reviewing product ingredients before use, particularly when they have known allergies or sensitivities.
Because individual sensitivities vary, we cannot guarantee that a product will be suitable for every person.
Please refer to our Allergen & Skin Sensitivity Warning for additional information.
If irritation or an adverse reaction occurs, discontinue use.
An allergic reaction or individual sensitivity does not automatically make a product defective. However, we encourage you to contact us if you experience a concern so that we can document the issue and assist where appropriate.
Refunds
Once an approved return is received and inspected, we will notify you regarding the status of your refund.
Approved refunds will generally be issued to the original method of payment.
Please allow time for your bank, credit-card company, or payment provider to process and post the refund after it has been issued.
Original shipping charges are generally non-refundable unless the refund results from an error by Ena's Essentials, a defective product, or another circumstance in which reimbursement is required by law.
Return Shipping
Unless the return results from an error by Ena's Essentials or an approved damaged or defective product claim, customers are responsible for return shipping costs.
We recommend using a trackable shipping method when returning merchandise.
Ena's Essentials is not responsible for returned merchandise that is lost or damaged while being shipped back to us.
Shipping Damage
If an order appears to have been damaged during shipping, please photograph the shipping container and the affected products before discarding the packaging.
This information may be necessary for us to evaluate the issue or submit a claim with the shipping carrier.
Lost, Stolen or Missing Packages
If tracking information shows that a package has not been delivered or appears to have been lost in transit, please contact us so that we can review the shipment and determine the appropriate next steps.
If tracking information indicates that a package was delivered but you cannot locate it, please first check around the delivery location, with household members or neighbors when appropriate, and with the shipping carrier.
Ena's Essentials will make reasonable efforts to assist with delivery issues, but we cannot guarantee replacement or reimbursement for packages confirmed as properly delivered by the carrier, except where required by law.
Order Cancellations
If you need to cancel an online order, please contact us as soon as possible at info@enasessentials.com
We will make reasonable efforts to accommodate cancellation requests that are received before an order has been processed or shipped.
Once an order has been processed, packaged, or shipped, we may be unable to cancel it.
Sale & Clearance Items
Unless specifically identified as Final Sale, eligible sale merchandise is subject to the same return requirements described in this policy.
Items specifically marked Final Sale or Non-Returnable cannot be returned or exchanged except if they arrive damaged, defective, incorrect, or where otherwise required by law.
In-Store Purchases
The same hygiene and product-safety standards generally apply to purchases made at our Ena's Essentials retail location.
Customers requesting an eligible in-store return should provide proof of purchase and return the unopened, unused merchandise within 14 days of purchase.
Gifts
If an item was purchased as a gift, please contact us at info@enasessentials.com for assistance.
Proof of purchase or other information sufficient to locate the original transaction may be required.
Refunds to the original payment method may only be issued to the original purchaser. When appropriate, an eligible gift return may instead qualify for store credit.
Promotional & Free Items
Complimentary samples, giveaway products, promotional gifts, and other items received without charge have no refundable cash value.
If a free promotional item arrives damaged, please contact us and we will determine whether a replacement is available.
Policy Abuse
Ena's Essentials reserves the right, to the extent permitted by law, to refuse returns, refunds, or exchanges that reasonably appear fraudulent, abusive, altered, or inconsistent with this policy.
Questions or Return Requests
If you have questions about a purchase or would like to request a return, please contact us before sending merchandise back.
Ena's Essentials
Radcliff, Kentucky
Email: Info@enasessentials.com
Please include your name and order number so we can assist you as quickly as possible.
Last Updated: September 14, 2026